Frequently Asked Questions

Are the documents editable?
Yes. All operational documents are provided in Microsoft Word format so you can fully edit and adapt them for each job.

How do I receive the files?
All products are delivered instantly after purchase as a downloadable ZIP file.

Is this a subscription?
No. ArbDesk is a one-time purchase. You get lifetime access to the files.

Are these suitable for commercial work?
Yes. The systems are designed specifically for commercial and contractor-based tree work, including RAMS structures expected on professional sites.

Can I use the documents on multiple jobs?
Yes. The system is designed to be reused and adapted across all your work.

Do I need any special software?
You’ll need Microsoft Word (or compatible software) to edit the documents.

Can I share or resell the files?
No. All products are licensed for use within your own business only and must not be shared or resold.

What’s the difference between Starter and Pro Pack?

Starter Pack:

• Core RAMS system
• Basic structure to get started

Pro Pack:

• Full RAMS system
• Operational safety records
• Pre-use checks and site documentation
• Designed for commercial work

Complete Business Pack:

• Includes everything in Pro
• Additional business documents (quotes, invoices, tracking systems)
• Designed for structured commercial operations
  (Currently in development)

Do you offer refunds?
Due to the nature of digital products, refunds are not offered once files have been accessed. If there is an issue with your order, contact support and we will resolve it.

Can I see an example before buying?
Yes. A free sample is available so you can see the structure and format before purchasing.

Who is this for?

ArbDesk is built for:

• Arborists moving into commercial work
• Businesses wanting a more structured system
• Operators dealing with contractors and RAMS submissions

Contact

If you have any questions:
support@arbdesk.co.uk